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After signing up for a Samsung account, you’ll be able to automatically update your devices through Samsung’s website or our app as soon as they are updated. EST Monday through Friday, and Saturday hours will also be open for customers.

Our customer support line is available from 9 a.m. You can contact Samsung support for help updating your TV by making use of your hands-free feature on your cordless phone. You can download the latest firmware for your TV from the manufacturer’s website. It is important to keep in mind that if the light stays on constantly, then it suggests that the TV’s software is not up-to-date. If not then get in touch with your internet service provider for help.I noticed a blue light shining brightly on the screen when I checked it. Now check if the internet is functioning properly or not.

Unplug your router from the power outlet.

If this doesn’t work then try rebooting your wifi by following the steps below. If speed is slow then try moving your router closer to your smart tv or connect your Samsung tv to your wifi with the help of an ethernet cable. To ensure this you can also visit, where you can the information about your connection speed. If the video is not playing then this means that the internet-connected to your Samsung smart tv is not functioning properly. To check your internet connectivity open an app and try streaming a video. If your internet connection is not working then the software update option will be greyed out on your Samsung tv. Make sure that your internet connection is working. Now the software update option greyed out issue will be resolved on your Samsung tv.

Press the source button on your Samsung tv remote.Īfter changing the source try updating your Samsung smart tv again.

So to select a source on your Samsung tv follow the steps below. Only after that, you can update your Samsung tv. In some cases, you need to select the source as tv.

If you’re still unable to update as the update now or the software update option is still greyed out, then there is another fix also that can help you. Select Update now to update your Samsung smart tv.Press the home button on your Samsung tv remote.